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Frequently Asked Questions

Find quick answers about your BetPlay top-ups

How to top up BetPlay with Nequi?
Log into your BetPlay account, select 'Recargas', choose Nequi and follow the steps to transfer the desired amount.
Is it safe to use PSE for top-ups?
Yes, PSE is the banking security standard in Colombia, guaranteeing that your transaction is encrypted and secure.
How long does it take for my balance to reflect?
Most top-ups via Nequi, Daviplata or PSE are credited immediately to your account.
What to do if my top-up does not appear?
Verify your transaction receipt and contact our technical support attaching the operation number.
Can I top up using Daviplata?
Yes, BetPlay accepts Daviplata as a fast and simple deposit method from the payments section.
Is there a minimum top-up amount?
The minimum amount varies according to the selected method, but it is generally very accessible for all users.
How do I activate my account after topping up?
Once the balance is available, you can place your bets directly on the platform without additional steps.
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